Launching 3 exciting publications

On this day we launched the first of 3 publications. These are now available to purchase via our Membership and Support section.

The first one below is about Equality and legal requirements.

“I want to thank you again for your time and for the fantastic documents on your site, they’re really well structured and so much nicer to read than the AD M.” –

[Robert Harper (Art and Design student).]

Guide to Accessible Toilet Standards and Equality Act Requirements.

This 17 page guide is to help raise awareness about the standards, guidelines and equality laws surrounding the provision of toilets for use by disabled people and their carers/assistants.

We hope you will find the information useful if you:

  1. Are passionate about improving the accessibility and usefulness of toilets for disabled people through campaigns and personal discussions.
  2. Wish to raise discussions with a business concerning a difficulty you have had accessing or using provided toilets.
  3. Provide toilets for disabled staff, visitors, customers and volunteers – and wish to provide the highest possible standard of ‘away from home’ toilets.
  4. Are committed to the welcoming provision of a truly accessible toilet to demonstrate your commitment to social inclusion and equality.


British Standards and AD M 
When do AD M requirements apply?
What if a new toilet does not follow these standards?
Types of accessible toilets 
Equality of toilet provision – what the law says. 
Be aware of ‘compliant’ suppliers
The duty to make reasonable adjustment and AD M
Do I have to follow the solutions in AD M?
Employment law
Human rights
UN Convention on the Rights of Persons with Disabilities
Making adjustments 
What reasonable adjustments might include.
Auxiliary aids or services
Attracting customers and improving community inclusion
Facilities on request.


  1. Andrea smith says:

    Is it against the law to block access to an accessible toilet

    1. L Watch says:

      If toilets are provided (and not blocked) in the same place as the blocked accessible ones, then the business is not meeting it’s legal requirements to ensure access. If a company decides to block, close or lock up their toilets for all customers or all staff then they can do that.

  2. Nancy Dickson-Fisher says:

    Surely restaurants have to comply by law? We are in a restaurant with toilets upstairs only that my wife cannot access due to a stroke, bloody outrageous

    1. The problem is nobody applies the law – and older buildings from 90’s weren’t required to install them. All we can do is ask about their reasons for not providing them and take it from there armed with some information about the legalities of their reason.

  3. Angela May says:

    what about Changing Places toilets…? should they be included? can let you have any support info, in=mages etc if needed regards Angela


    1. Changing places are included heavily in our guides 🙂 The first guide is legal aspects and doesn’t focus on facility details. The second two are feature focused and have lots of CP info 🙂

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